We believe privacy is an important part of our life, so we want to make sure you have a safe and enjoyable experience on our website.
General Services is the trading name of SE General Services Ltd. General Services is a property maintenance company, our principal business activities involve the delivery of property related services to commercial clients and consumers.
The following companies in our group (with company registration number) are data controllers:
SE General Services Ltd – 12609443
The registered address of this company is 54 Maran Way, Erith, England, DA18 4BP. General Services respects the privacy of every person for whom we have personal data [“data”]. We comply with data protection legislation such as the Data Protection Act 2018 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.
This policy summarises the information we may collect about you and how we may use that data. We primarily collect data to provide you with services you have requested, to provide services likely to meet your needs, and to improve services provided to you. The policy tells you how we ensure the information we have is kept accurate and how you can request access, deletion, rectification, restriction, transfer and withdraw consent (where applicable) and make a complaint.
1. What Information do we collect and how is this collected?
We only collect personal information if we have your permission, or we have reasonable commercial reasons for doing this, such as collecting information to process event registrations or to supply you with services. We will only collect the minimum amount of information we need to do these things.
We may collect some of the following data such as name, job title, company that employs you, home post code, email address, birthdate, telephone number, gender, purchasing preferences and history, content you post on our websites, and content you read on our websites plus various other data. This data may be collected when you order a service or product, use our websites (or a third-party website e.g. to pay for a subscription), post content to our websites, sign up for a newsletter, on completion of a survey, questionnaire or entry to a competition, or by communication to us by email, phone and by other means.
When you pay us, we will record details of the financial transaction but do not directly store your debit or credit card information. Online payments are made through our websites but are processed securely by a third-party payment provider: we only store the last 4 digits of your credit card number.
If you use our website, we may record your IP address, registration details and your browsing history such as the pages you have visited within our sites. If you sign up for a newsletter, we may track your response e.g. open a newsletter or click on a link in a newsletter or the pages you visit.
For employees we keep personal data needed to recruit you, pay you, provide company benefits and to fulfil our legal obligations.
We do not share personal data with third parties for marketing purposes, other than with your direct consent which you may withdraw at any time, except when you attend a sponsored event where we may share some of your data with the event sponsor(s): if we do this we will inform you and you will have the opportunity of opting out.
Most browsers offer you ways to control or block cookies should you wish to. These browser controls will usually be found in the “options” or “preferences” menu in your toolbar. The “help” portion of the toolbar on most browsers will tell you how to stop or manage cookies. Note that should all cookies be rejected we are unable to match site content appropriate to the preferences given to us by previous visits and you will not be able to fully utilise all of the web site features. For further information on cookies visit aboutcookies.org or the Information Commissioner's webpage on cookies ico.org.uk/for-the-public/online/cookies/.
3. Legal basis for processing data
Different legal bases are used which depend upon the purpose for processing your data.
4. Use of personal data
We will only use personal information for the purpose it was collected. Should we ever wish to use it for another purpose we will contact you first asking you for your consent. We primarily use data to communicate with you, deliver the service you have requested, or services that might interest you (subject to your right to opt out with the details on how to do this found on each business website), to renew a subscription, improve our service, to verify your identity when taking payment or to meet legal, regulatory and compliance requirements.
Profiling – from time to time we may use some elements of the data you supply to target the messages we send you. For example, we may use your location to send you information about an event which is happening in the same country, or we may use your company type or job title to send you a relevant news story. We do not use this information to make automated decisions.
5. How long do we keep your data for?
Data is not kept any longer than is required for the purposes of the processing or to comply with the law. As we collect data for many different purposes there is not a single retention period for all data. We instead carefully assess the length of time to retain data according to the processing purpose and to comply with our legal obligations. When data is no longer required for the purposes of the processing it is securely removed from our systems.
6. Security & Confidentiality
General Services takes commercially reasonable physical, technical and administrative measures to protect personal information from theft, misuse or accidental destruction and to keep it confidential. We aim to protect personal information but cannot provide a 100% guarantee of security. All employees and data processors (third parties who process data on our behalf) who access your data are obliged to keep the information confidential and secure and not to use it for any other purpose other than that they are contracted to carry out for us.
7. Transfer of data to third parties
We may use third party providers e.g. for web site hosting, web maintenance, email alerting, subscription fulfilment and taking payment. We share information with these third party to provide these services. We collect broad statistical anonymised information on an aggregate basis, which doesn’t identify you personally, which we may provide to third parties to sell advertising. This allows us to provide content free of charge. We will also share data with public or regulatory authorities where required by law or to enforce our terms of service. We take reasonable commercial steps to ensure that your data is kept secure and confidential by any third party, is deleted when not needed for the purpose it was given, that their data privacy policies protect your data and that they only process your data on our instruction. We do not sell or rent your personal data, although we may transfer, sell or assign your data outside of our group to a third party if we merged, sold or reorganised all, of part, of the group. Your data will be processed fairly, lawfully and securely in the UK and will only be transferred outside of the European Union when there is protection in place for your rights and when the data will be kept secure.
8. Withdrawal of consent
When you have provided consent, if you should wish to withdraw that consent, you can let us know by sending an email (details provided on the business website) or by emailing firstname.lastname@example.org including the email address and brand associated with your account and we will remove your data from our systems.
9. Restriction of liability
Our websites link to other websites. General Services is not responsible for the privacy policies of those websites nor does it have or accept any liability for their content.
10. Legal information and how to contact us
You have the right to see, erase and correct data we hold, the right to restrict the processing we do, and the right to object to it and to have your data transferred to a third party. If you wish to do any of these things or have any questions about how we use your data, or wish to make a complaint about any privacy issues, please contact us directly at email@example.com
Requests will be dealt with and responded to within a reasonable period, and no longer than 30 days.
Business Name: SE General Services Ltd
Registered Address: Abbey Wood, Erith, London, DA18 4BP
Contact details: firstname.lastname@example.org
Registration no: 12609443
PL Insurance: Active
EL Insurance: Active
© Copyright. All rights reserved. Company Name: SE General Services Ltd. Company Number: 12609443. Business Address: Maran Way, Erith, London, DA18 4BP